Air India has launched a new feature in its mobile app that allows passengers to track their checked-in bags by scanning the baggage tags. This AI-powered feature, called ‘AEYE Vision,’ aims to enhance the passenger experience by providing real-time trip updates. The initiative comes in response to customer feedback and aims to improve baggage handling transparency.
With ‘AEYE Vision,’ passengers can access important travel information by scanning a code on their ticket, boarding pass, or baggage tag. This feature provides real-time updates, including flight details, boarding passes, baggage status, and meal options. According to Air India, this technology leverages AI-based computer vision, which analyzes images and videos using advanced algorithms to deliver accurate and timely information.
In addition to baggage tracking, the app also includes several other helpful features, such as access to flight details and meal options. Air India has announced plans to introduce more functionalities in the future, such as checking baggage dimensions and offering augmented reality-based details about the destination. These enhancements are aimed at providing a seamless and enjoyable travel experience for Air India passengers.
The airline, which has recently faced customer complaints regarding baggage handling, hopes that ‘AEYE Vision’ will address these concerns and build greater customer trust. With this new feature, Air India is setting a precedent in the aviation industry by integrating AI technology into passenger services, making travel more efficient and user-friendly.
Air India’s commitment to using advanced technology reflects its efforts to improve service quality and keep pace with evolving passenger needs. The introduction of ‘AEYE Vision’ represents a significant step forward in the airline’s digital transformation journey, offering a more connected and informed travel experience for its customers.
